Everards
Tom Flynn, Operations Manager
Cut back-of-house staffing waste by 14% — without slashing hours.
Read story
Hospitality workforce management
Be the operator your business needs
Backed by hospitality-built software and industry experts who give you hands-on consultancy to improve labour, productivity and operational performance.
£1,100
average labour saving per week, per site
£5.21
increase in Sales Per Labour Hour
Don’t let rising labour
costs decide the future of
your business
Without the right support, labour costs keep climbing, good staff walk, service
slips when it’s quiet, and customers stop coming back. Managers become
overwhelmed, and the long-term future of the business is threatened.
Take control of labour costs and build a more profitable hospitality business
“When we were told S4labour were coming in, I was sceptical — no GM enjoys being told how to run their site. That changed fast. Once I saw the results and got to know the team, I was completely won over. Better habits and behaviours has helped me save £100,000 in my site.”
“We engaged S4 to work with us on an Operational Excellence programme to help us better understand Labour utilisation across our business and plan more effectively. The process was efficient and engaging and, as a result, we’re on track to save close to £1m over the past 12 months, whilst reducing stress at peak trading times.”
Labour ratio
-3.4pp
37.1% → 33.6% average, across 128 sites, six months after an Ops Excellence visit
Sales per labour hour
+12.7%
£41.17 → £46.38 average, same 128-site study
Overstaffing
-4.9pp
32.8% → 27.9% of scheduled hours misaligned with demand
Source: The Labour Efficiency Playbook for Hospitality Operators (S4labour, 2026) — five
brands, 128 sites, twelve months of real weekly data. Guest sentiment held steady
throughout (NPS +0.98%; cleanliness improved at 4 of 5 brands).
Download our free PDF and start your journey to becoming the operator your business needs
Find your next step
Tell us what’s slowing you down and we’ll point you to the right place.
I’m losing control of labour costs
My managers are drowning in admin
I want to grow sales without adding headcount
I want proof this actually works before I talk to anyone
Recommended for you
Sounds like labour optimisation is the right starting point – hour-by-hour labour vs. budget, with the same tooling behind the 3.4% labour ratio improvement already proven on site.
Recommended for you
Sounds like admin is the right starting point – automations and templates aimed at the 8 hours per site, per week currently lost to manual processes.
Recommended for you
Sounds like building a rota is the right starting point — deploying the team you already have around demand, not headcount.
Recommended for you
Head straight to customer stories to see how we work – real, named results from operators running sites like yours.
Built for your sector
Pubs
Wet-led, food-led or a bit of both — we know pub trade never looks the same twice, and your labour shouldn’t either.
Bars
Late-night waste hides in the open-up and the wind-down, not the Friday-night rush — we know exactly where to look.
Built by hospitality experts who understand your challenges
We’ve run hospitality businesses where labour costs were too
high and productivity wasn’t where it needed to be. We
understand the pressure operators face because we’ve been
there ourselves.
- Save £1,100 per week per site
- Increase Sales Per Labour Hour by £5.21
- Improve workforce productivity
- Strengthen operational performance
Operational excellence
£8.47m
Recognised labour savings delivered across sites, past two years
Return on investment
£3.74
Return for every £1 spent on the programme
“We are sitting around 5% better in our total labour position vs last year, with all metrics in the green.”
“Wages went up. The ratio still fell. That’s the measure of what good scheduling is actually worth.”
The S4labour Customer Success Agreement
When you choose S4labour:
- We integrate with your existing systems
- We provide training and onboarding support
- We gain buy-in from operational teams and GMs
- We deliver hands-on implementation support
- We ensure ongoing customer support
- We focus on delivering measurable labour savings
- Operational Excellence available as an ongoing service
We’ll handle the complexity, so you can focus on running your business.
Results, told straight
Customer stories
“It’s definitely improved our guest experience, particularly when the pub is quiet.”
“It gave a lot of control to the fingertips of our general managers.”
Hospitality businesses deserve more than software
Built by hospitality experts, we combine proven workforce management technology with the operational knowledge, training and support hospitality operators need to succeed.
Your hospitality business shouldn’t have to suffer because of rising labour costs
No pressure — just a look at what’s possible.