Join the Team!

We are looking for the brightest talent to help us continue to develop the hospitality industry’s most disruptive software. We are committed to the ongoing development of our teams, our products, and love people who challenge us to do even better!

If this excites you, we definitely want to hear from you!

Ready to Help Change the Way Hospitality Manages Labour?

Innovative, disruptive and nimble. S4labour is always evolving. To do this we rely on our fantastic teams to set new industry standards – which they do, consistently! Our workplace is fast paced, exciting, and continuously developing. We are growing fast, there has never been a better time to join and continue your career development with us. 

Positions

We are always on the hunt for great people. Here some of the current vacancies.

Training & Implementation Partner

Type: Customer Success

Location: Home Based, Occasional office attendance

Details
Job purpose

As a training and implementation partner, you will be working as part of the customer success team to effectively onboard new clients whilst providing excellent customer service throughout the process. You will be providing training to system users to ensure our customers get the most out of all of the products. This will be mainly through remote video conferencing.

 

Role description

  • All new clients are effectively set up, implemented and trained, from single site operator to complex multi-site companies.
  • Deliver existing clients ongoing training in a cost-effective manner (Webinars etc).
  • Work in conjunction with the Customer Success Director to effectively plan support training as requested with weekly, monthly and quarterly updates and reviews.
  • Create and provide all training support material for clients and employees maintaining the help centre knowledge library.
  • Work with the sales team to scope out initial engagement plan for new clients, apply broad project management skills to the implementation of this plan including updating risks and issues, deadlines, budgets, and resources.
  • Represent S4 Labour externally with existing and potential clients, in a professional manner in the proposal and delivery stages of customer engagement.
  • Design and deliver standard and bespoke training to new clients on Catton products when requested.
  • Work directly with the sales team and the account management team on clients’ projects. Liaise with relevant teams to discuss any ongoing operational matters, including budgets, performance, risks and issues.
  • Utilise a project tool to maintain the throughput of resource utilisation, track projects with regards to targets and milestones.
  • Maintain up-to-date knowledge of S4 Labour services developments and if required communicate and network on a regular basis with all employees to ensure maximum understanding and appreciation of these developments and the impact on future business direction.
  • Remain committed to self-improvement by conducting self-appraisals after all relevant external meetings and assess strengths and weaknesses and address these accordingly. Demonstrate a commitment to improvement by maintaining and developing current skill set.

 

Beneficial qualifications, experience, skills, key competencies and personal qualities

 

  • Good working knowledge of S4 Labour and/or related products
  • Competent IT skills (MS Office, SalesForce)
  • Demonstrable knowledge of training expertise gained within the hospitality environment
  • Demonstrable training experience gained within a fast-paced environment
  • Good experience with training tools and methodologies
  • Friendly, helpful, with a desire to deliver excellent customer service

Full clean driving licence

Department: Customer Success

Location: Home Based with occasional office attendance (Banbury)

Reporting to: Customer Training Manager – Lisa Dunks

Direct reports:

Remuneration

  • 23k-25k basic salary depending on experience
  • Opportunity to join S4labour share scheme after one-year service*
  • 25 days holiday plus bank holidays
  • Healthcare for self*
  • Life Assurance (1x salary)*
  • Business expenses paid
  • 1 months’ notice period

*qualifying period and other criteria apply

Customer Experience Manager

Type: Product

Location: Banbury

Details

Job purpose

  • Create a customer journey from initial interest, through to conversion onto full paid product
  • Responsible for all content and customer communications from initial engagement
  • Create a roadmap of content and tailor for different user journeys
  • Drive customer retention by ensuring regular usage and comms points via software analytics
  • Utilise a project tool to maintain the throughput of resource utilisation, track projects with regards to targets and milestones, and margins.
  • Work closely with the marketing department to build a portfolio of marketing material designed specifically for upgrading customers.

 

Role description

  • The customer experience manager will want to drive customer retention by ensuring that we have the right functionality and the usability is market leading at all levels.
  • They will balance this with maximising revenue through upgrading customers to new modules
  • Ensure an appropriate project methodology is utilised on site across all projects and conduct appropriate reviews where necessary to ensure effective project governance is observed at all times.
  • Utilise a project tool to maintain the throughput of resource utilisation, track projects with regards to targets and milestones, and margins.
  • Maintain up-to-date knowledge of Catton Hospitality services developments and if required communicate and network on a regular basis with all employees to ensure maximum understanding and appreciation of these developments and the impact on future business direction.
  • Remain committed to self-improvement by conducting self-appraisals after all relevant external meetings and assess strengths and weaknesses and address these accordingly. Demonstrate a commitment to improvement by maintaining and developing current skill set.
  • Work closely with the marketing dept to build a portfolio of marketing material designed specifically for upgrading the customer.
  • Deliver exceptional and compelling demonstrations of the system.
  • Provide insight from the industry to aid development

 

Beneficial qualifications, experience, skills, key competencies and personal qualities

 

  • Degree Level education or equivalent
  • Highly numerate, demonstrated through an associated role.
  • Excellent IT skills
  • Great interpersonal skills and the ability to think on your feet
  • Good problem solving abilities
  • A strong eye for detail and the desire to see a project through to its conclusion
  • Friendly, helpful, with a desire to deliver excellent customer service

 

Department: Product – Single site

 

Location: Office based 2 days a week with occasional travel

 

Reporting to: CPO

Direct reports: None

 

Remuneration

 

  • Competitive basic salary, commensurate with experience
  • Competitive bonus scheme
  • Opportunity to join Catton share scheme after one-year service*
  • 25 days holiday plus bank holidays
  • Healthcare for self*
  • Life Assurance (1x salary)*
  • 1 months’ notice period

*qualifying period and other criteria apply

Social Media & Video Content Manager

Type: Digital

Location: Banbury

Details
Job purpose

  • To attract potential customers through social media
  • To create market leading video content for
    • Marketing
    • Training

 

Role description

 

This role requires planning, creation and design editing skills and is part of the Marketing Team. With a focus on video creation, the applicant should be confident in video editing as well as animation creation. There will also be plenty of graphic design for both digital and print assets.. You will enhance the online experience on the website and social media and plan out the company video content.

You must have excellent creative, written and communication skills, the ability to drive creativity, a passion to develop in improve your skills and top of the range visual content are all essential for this role.

Within this role you will also support coordinating the overall strategic focus of the digital and print platforms, all it’s visuals, videography, copywriting, and campaign content. You will also work closely with Digital Marketing on all digital and social media content and the strategy around it.

 

Beneficial qualifications, experience, skills, key competencies and personal qualities

 

  • Able to deliver high quality video, animation and designs
  • Post production and editing of video and animation
  • Experience in designing brand content for web, desktop and mobile.
  • Creative thinker, articulate and persuasive and able to communicate operational initiatives and outcomes to a broad range of stakeholder groups.
  • To be highly skilled and proficient across the whole Adobe Creative suite, particularly, Premier Pro, After Effects, Animate, Photoshop InDesign and Illustrator.
  • Degree (or similar) in Videography, photography or equivalent experience in the creative or graphic design field.
  • Ability to multitask several creative projects
  • Excellent creative skills and a great eye for detail
  • To have confidence to bring your ideas and creativity forward to the wider team
  • To be able to create engaging visuals to display data
  • To be familiar with social media strategy and follow the latest trends online
  • To be able to write copy would be a distinct advantage

 

Department: Product – Single site

Location: Office based 2 days a week with occasional travel

Reporting to: CPO

Direct reports: None

 

Remuneration

 

  • Competitive basic salary, commensurate with experience
  • Competitive bonus scheme
  • Opportunity to join Catton share scheme after one-year service*
  • 25 days holiday plus bank holidays
  • Healthcare for self*
  • Life Assurance (1x salary)*
  • 1 months’ notice period

*qualifying period and other criteria apply

E-Commerce Manager

Type: Product

Location: Banbury

Details

Job purpose

 

  • To grow our web only sales to over £1m within three years
  • To develop an effective web-base sales model which drives over 100 sites net growth per annum

Role description

  • Building the e-commerce platform from scratch
  • Support initial and ongoing integration with core software
  • Manage all online activity in relation to traffic acquisition, sales, conversion and a/b testing and reporting 
  • Develop and implement ecommerce strategy in order to improve website performance 
  • Work with developers to improve website speed 
  • Work with the marketing team in order to improve quality and traffic acquisition
  • Research market in order to discover new trends and technologies in order to improve website performance 
  • Analyse various data in order to deliver data driven strategies in order to deliver top performance and achieve KPI’s
  • Oversee or directly manage digital marketing channels across PPC, SEO, Display, affiliates and email marketing and social media 
  • Develop content calendar and oversee website uploads and landing pages development 
  • Report on performance 

 

Beneficial qualifications, experience, skills, key competencies and personal qualities

 

  • At least 3 years of experience in a similar role with B2B/C e-commerce sales
  • Experience working with marketing and development teams 
  • Experience developing and overseeing digital marketing strategies 
  • Excellent understanding of web design and web analysis 
  • Strong marketing and tech background
  • Understanding and experience in, UX, Adobe Photoshop, InDesign, Dreamweaver and Google Analytics
  • Knowledge of digital marketing channels such as PPC ,SEO, Social Media Display and affiliate marketing channels 
  • Knowledge of Attribution modelling, website speed optimisation,  A/B testing, conversion management, sales journey optimisation, traffic analysis and reporting tools 
  • Degree level in Digital Marketing or any related field 

 

Department: Product – Single site

 

Location: Office based 2 days a week with occasional travel

 

Reporting to: CPO 

 

Remuneration

 

  • Competitive basic salary, commensurate with experience
  • Competitive bonus scheme
  • Opportunity to join Catton share scheme after one-year service*
  • 25 days holiday plus bank holidays
  • Healthcare for self*
  • Life Assurance (1x salary)*
  • 1 months’ notice period

*qualifying period and other criteria apply

Support Desk Assistant

Type: Development

Location: Banbury

Details

Job purpose

● Troubleshoot problems and advise on the appropriate action.
● Personally respond to requests for technical assistance either by email or phone.
● Diagnose and resolve technical issues.
● Follow standard help desk procedures.
● Record help desk interactions on Zendesk.
● Set-up of new clients – obtain all information to support set-up.
● Communicate potential usage improvements and improvement trends to the Account Manager.

Beneficial qualifications, experience, skills, key competencies
and personal qualities

● Maths and English GSCE
● 2+ years experience of customer service practices.
● An understanding of a business environment.
● Knowledge of the hospitality industry an advantage.
● Good command of the English language, both written and spoken.
● Good knowledge of MS Office, especially Excel.
● Ability to work as part of a team
● Systematic approach
● Good organisational skills
● Able to explain technical solutions clearly
● Helpful and pleasant manner, in particular on the phone
● Customer focussed
● Excellent communication and interpersonal skills
● Detailed and thorough
● A good ability to write short and effective e-mails
● Intelligent and curious
● Good work ethic

Department: Development

Location: Office Based

Reporting to: CTO

Direct reports: None

Remuneration

● £20,000
● Flexible hours between 7am and 7pm, Monday to Friday, on a rota basis (37.5 hours per week)
● Weekend and bank/public holiday cover on a rota basis (1 in every 4 weekends)
● Opportunity to join Catton share scheme after one-year service*
● 33 days holiday including bank holidays
● Healthcare for self*
● Life Assurance (1x salary)*
● Business expenses paid
● 3 months’ probation period
*qualifying period and other criteria apply

Payroll Executive 

Type: Payroll

Location: Banbury

Details

Job purpose

Our payroll team are integral to enabling an accurate and timely payroll service for our clients. As a Payroll Executive you will provide specialist administrative support using system generated reports to analyse data, identify required changes and process payroll data.

Role description

Working alongside the rest of our friendly, fun and supportive team you will process multiple start to finish payrolls of varying frequencies and complexity. You will be required to:

  • provide an analytical interpretation of payroll data
  • carry out initial reviews on reports for data quality
  • run and collate reports that support ongoing data integrity
  • support clients with pay related queries
  • process all payments and deductions in line with UK statutory requirements
  • varying project based activities to help grow and develop our business

Experience & skills

We are looking for highly motivated, analytical thinkers to join our mission. If you love big challenges and want to help build something awesome then we should talk!

The following would also be advantageous:

  • Expert level in MS Excel
  • Experience working in a fast paced payroll environment is preferable
  • Management of multiple deadlines
  • Ability to work well under pressure at certain times
  • Strong organisation skills, attention to detail and and follow through to resolve any outstanding issues

Department and Location:

Payroll team, based at our Banbury office (flexible working will be considered after probation)

 

Reporting to: Payroll Manager

 

Remuneration

  • Competitive salary, commensurate with experience
  • Basic pension, Life Assurance, Healthcare
  • 25 days holiday plus 8 Bank Holidays
  • 37.5 hours a week over five days – usually 9:00am – 5:30pm but flexibility preferred

Graduate Scheme

Type: Various Departments

Location: Banbury

Details

No idea what you want to do? Think you have what it takes to develop into a business leader? Go no further. Our graduate scheme offers a 12-month experience in a range of business areas, including payroll, marketing, and customer services, after which you are given the opportunity to choose which area suits you best. The scheme provides flexibility, variety and excitement, giving you considerable responsibility from day 1. Prove yourself within the first year and there will be significant longer-term opportunities within our businesses, in the area that’s right for you.

What we do

Our purpose is to achieve maximum efficiency within the hospitality sector, using software to optimise labour scheduling and management, provide payroll bureau services, and offer consultancy. We are an exciting, innovative and rapidly expanding business, with an annual growth rate of more than 50% with further new products being developed.

What you’ll do

You’ll begin your 12-month rotational programme within our fledgling payroll bureau at a very exciting time as we continue to establish the newest arm of our business. Supporting this team with some massive business critical projects, you will see your contribution take effect almost immediately. You will also be exposed to other business areas including customer services and marketing.

Throughout your experience you will have regular catch ups where you will receive constructive feedback on your experience and where we welcome and listen to your ideas for improvement.

What you’ll bring

We’re an inclusive and friendly business – everyone mucks in with a positive and enthusiastic attitude.

We are therefore looking for enthusiastic, business minded and hard-working individuals.

You will be a confident self-starter, proactive in your approach and who thrives working on your own initiative.

A few other key essentials:

  • Great interpersonal and communication skills, to build and maintain internal and external customer relationships.
  • A keen logical and analytical mind.
  • Excellent organisational and planning skills
  • Strong numeracy skills
  • Ability to thrive under pressure.
  • At least an A in GCSE Maths.
  • At least a 2:1 at a top 25 university.
  • Full clean driving licence is essential.
  • Experience in the pub/restaurant/hospitality sector would prove useful but not essential.

What we can offer you

One-to-one mentoring in each area, leading to:

  • A broad range of essential and transferable business skills.
  • An exceptional understanding of the hospitality industry.
  • Opportunity to advance your career at a pace much faster than in a large corporate.
  • Flexibility, variety and excitement, giving you considerable responsibility from day 1.

What you’ll get

  • Salary from £20k
  • 25 days holiday plus Bank Holidays
  • Basic Pension
  • Private Healthcare and Life Assurance (after qualifying period)
  • 5 hours a week over 5 days, 9.00am – 5.30pm, though flexibility is desirable & available

Our Hiring Process

No assessment centres – we promise!

Stage 1, a 15-minute phone conversation where we find out a bit more about you.

Stage 2, a half-hour face-to-face/Skype interview.

Final stage candidates will undertake some form of testing psychometric/personality testing to help us ensure we develop you to your full potential.

Send Us Your C.V.

    Perks & Benefits

    If you want a fantastic working environment, great preks and a nurturing culture, S4labour can help your progress your career. 

    Competitive Salary

    P

    Healthcare

    Fruit Bowl

    Company Socials

    Great Working Environment

    Targeted Bonus Program

    Ready To Apply