Last Updated: 01/07/2022

Customer Satisfaction Statistics

Find here monthly customer satisfaction statistics from S4labour to see how well and quickly we perform with support queries


Response Satisfaction Score

Good Satisfaction Tickets

Responses & Resolution Time

Average First Reply Time

Average Resolution Time Across All Departments

Tickets by Number of Responses until Resolved


Completely Resolved in Under 1 Hour

Tickets by Number of Departments Until Solved

We aim to resolve most support requests with our first response. However, sometimes we need to pass your enquiry to another team for more specialist attention, such as your Payroll Account Manager or a Developer.

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