How being a “grabber” was a spring board to great things.

How being a “grabber” was a spring board to great things.

People that know me are always shocked to hear that I suffered with lack of confidence when I was a younger. It was while doing a culinary course at college that I won pastry chef of the year, and I discovered I loved the kitchen! I still love baking today but being host in FOH was when my confidence blossomed. I always remember one of my college professors saying, “you should be earning your age!”, so I made it my target to do just that and landed a role at Mitchell & Butlers. I was very lucky, I had a great manager, who coached me to be the best me, and always said “Lisa be a grabber!”. She volunteered me for everything, and I soon was attending all the courses I could, supporting other business and really gaining exposure; this rocketed my career. My first promotion came after my first year to Assistant Manager, then Deputy Manager the following year. From then, I started putting myself forward for cover roles and heading to other business to provide cover.

Lisa is S4labour’s Customer Training Manager. She has a lifetimes experience in the hospitality sector, having been, amongst other roles, a general manager of a premium country pub for Mitchells & Butlers.

After a successful 6-month maternity hold, I got the keys for my very first business. I will never forget the excitement of hanging my brass licensee plaque, and how proud my family were of me; I was only 23! I had achieved so much in the 4 years since leaving college and grown into such a different person. This was all down to being a grabber, and making the most of every opportunity I could. I even featured in the Career Mail for having such a successful career at my age. I loved being a landlady and continued to grab every opportunity I could. I really wanted to drive my career into a full time learning and development role and started seeking additional roles such as district trainer or people champion; I also did a foundation degree in managing in service industries. My career has been propelled by training at every opportunity. I’m still a grabber and will put my hand up for any additional training that’s available.  

Help Us to Help You

Help Us to Help You

Our dedicated support team members are labour management experts and committed to assisting your business. Please help them help you use S4 by including as much detail as possible when raising support tickets, either through the “Support” widget on S4 or by sending an email to s4labour@cattonhospitality.com.

To support you most efficiently, we need to know exactly who you are, where you’re based, and the nature of your query explained as fully as you can. If you are making a request that needs to be approved by someone else in your organisation, please remember to copy them in to an email to us. The “Support” widget on S4 also includes a helpful tool for attaching screenshots of the pages on which you are working.

See below our examples of good and not-so-good practice for support ticket writing.

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